What does acting as our customer’s partner mean to you?
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PayoneerIn this insightful video, John Davis, Chief People Officer at Payoneer, shares his approach to viewing employees and internal stakeholders as his primary customers. He emphasizes the importance of enhancing the employee experience by removing barriers, ensuring teams have the right talent, and fostering an environment where individuals are encouraged to grow and develop new skills. John’s dedication to acting as a partner within the company reflects his commitment to empowering employees, ultimately contributing to Payoneer's success in serving its external customers.
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In the people function, I actually think about our customers as the internal users of the services and programs of the people function. So it's the employees of Panier, the managers, the leaders, and of course our partners that we work with in finance and legal and in IT. So I think of those different stakeholders as our customers. And so for me acting as our customers partner on the inside means how do I make the employee experience at Panier as amazing as it possibly can be, removing friction so people can focus on doing good work and helping our customers externally. It also means how do I help managers and leaders make sure they have the right talent on their teams. And you know it also means things like how do we make sure everybody's in a role where they're a little bit stretched so they're growing and learning and building new muscles and developing their careers.
