How are you empowered to take responsibility?
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PayoneerIn this insightful video, Karen Wang, a Customer Success Manager and Professional Lead at Payoneer in Beijing, shares how she is empowered to take responsibility within the Growth team. She highlights the trust the company places in her expertise, the robust data tools available to support her decision-making, and the ease of accessing internal experts for guidance. Karen emphasizes how Payoneer’s culture encourages making meaningful decisions that deliver real value, rather than simply checking boxes, allowing her to thrive in her role.
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Full transcript
Firstly, the company trust my judgment as a front expert on customers. Secondly, it provides end-to-end data tools to support informed decisions. I also have direct access to internal experts. While I need to validate a complex decision, I can get on so fast instead of being stuck in uncertainty. Thirdly, turn your foresters' two-aid-only culture and motivate it to make decisions that draw real values. Now just check boxes.
