How do you keep customers in mind in your work?
Daria Frauenfelder · QA & Training Specialist.png&w=48&q=75)
Payoneer
PayoneerOperations (Customer Journey, Care and Support)New York, US
In this insightful video, Daria Frauenfelder, a QA & Training Specialist at Payoneer, shares her unique perspective on keeping customers at the forefront of her work in the Operations department in New York. Drawing from her own experiences as a customer, Daria emphasizes the importance of empathy and advocacy in enhancing the customer journey, care, and support. Her approach highlights a genuine commitment to understanding and championing customer needs, fostering a culture of excellence and dedication within her team.
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Full transcript
I feel like in our own lives, we're all customers, so if you think about how you would want to be treated and advocated for, it helps you champion your own customers and your work.
