What does acting as our customer’s partner mean to you?
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PayoneerIn this insightful video, Jo Zhang, Senior Product Manager at Payoneer in Shanghai, shares her commitment to acting as a true partner to her customers. As part of the Platform team within the Product & Technology Group, Jo emphasizes the importance of understanding and empathizing with customers by seeing the world through their eyes and thinking with their mindset. She highlights the value of maintaining open communication to ensure customer satisfaction with the decisions and services provided, showcasing her dedication to fostering strong and supportive relationships.
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It means to always stand with our customers to see things through their eyes, to think in their minds. I think it's really, really important to always stand with our customers. If I'm the customer, am I happy with the decisions we make? Am I happy with the service we deliver, with the actions we take? If we're ever not sure, it's the best to talk with our customers and check if they're happy with how things are going.
