How do you keep customers in mind in your work?

In the video, Victor Zhu, Mass Service Manager at Payoneer’s Shanghai office, highlights his dedication to enhancing the customer experience through active feedback collection. He emphasizes the importance of his team cultivating the habit of gathering custom feedback, using a dedicated WVOC collection system to identify and share client needs. By collaborating closely with technical partners, Victor ensures that customer insights are addressed promptly, showcasing his commitment to a customer-centric approach in the Operations department.