How do you keep customers in mind in your work?
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PayoneerIn the video, Vicky Bin, a Business Development Manager at Payoneer in Shenzhen, China, shares her approach to keeping customers at the forefront of her work. As part of the Growth team, she emphasizes the importance of integrating customer feedback into every decision she makes. By reviewing insights from support tickets, surveys, and direct conversations, Vicky ensures that she deeply understands customer pain points and priorities, enabling her to drive meaningful growth and success for both customers and the company. Her dedication to customer-centricity highlights the collaborative and innovative spirit of Payoneer's Growth department.
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I try to make the customer as a part of every decision, both big or small. One way I do this is by regularly reviewing customers' feedback, whether it's from support tickets, surveys or direct conversations. Those insights helped me understand their pain points and the priorities.
