Can you share a time you acted as our customers partner?
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PayoneerIn this insightful video, Jo Zhang, a Senior Product Manager in the Platform department at Payoneer's Shanghai office, shares a pivotal moment where she truly acted as a partner to a customer. During a visit, Jo went beyond understanding product usage and facilitated a connection that resolved an issue with the Marketplace, leading to a happy customer and the introduction of a valuable new service. Her story highlights the collaborative spirit and proactive problem-solving approach that defines the Product & Technology Group at Payoneer.
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Full transcript
Recently, I went to visit Customer, and my goal was to actually understand how they were using our products. However, during the conversation, the customer started to talk about some other problems they had with the Marketplace door. And I actually happened to know someone who could help out from the Marketplace side. So I introduced both sides, and it helped solve the problem. Customer was very happy. And I let the account manager know, and our account manager introduced a new service, which is exactly what the customer needed.
