What does ownership mean in your role?
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PayoneerIn the video titled "What does ownership mean in your role?" CK Wang, a Customer Success Manager at Payoneer in Shenzhen, China, shares insights into the dual nature of ownership in his role. He emphasizes the importance of aligning with the company's goals, contributing to its growth, and nurturing personal development. Simultaneously, CK highlights the significance of taking ownership of customer success by connecting resources, navigating compliance challenges, and enhancing clients' financial health, all of which are integral to the Growth department. His dedication reflects a deep commitment to both the company and its clients, fostering a culture of mutual success.
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While ownership can be viewed from two angles for me, ownership to both the company and ownership to both the customer. Company ownership means trading company's goals as our own, which means caring deeply about our company's sex, speaking up about issues, and constantly improving our work to help the company grow, which in turn fuels our personal growth. Customer ownership means trading the client's business and so on. It involves more actively connecting resources to support their expenses, guiding our clients through compliant challenges, and optimizing their capital efficiency for stronger financial health.
