Can you share a time you acted as our customers partner?
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PayoneerIn this insightful video, Noa Paz, Principal Product Manager at Payoneer, shares her experience of enhancing the customer onboarding process. Based in Herzliya, Israel, Noa collaborates closely with compliance, development, and design teams to tackle challenges faced by customers, particularly with documentation. Her efforts, alongside her dedicated team, led to a redesigned and streamlined onboarding flow, exemplifying her commitment to acting as a partner for customers from within the company.
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Full transcript
While working to improve the onboarding experience to Panier, we saw a lot of customers struggle with the documentation step. My team and I worked with compliance, dev and design to redesign a flow and make it clear. So customers might not know my name, but they feel the smoother experience. That's being their partner on the inside.
