Which WoW principle do you connect with most?
Daria Frauenfelder, a dedicated QA & Training Specialist at Payoneer, thrives on acting as a partner to customers from within the organization. With a background in payment review, she has honed her ability to keenly observe customer actions and advocate for their needs. Now in her role within the Operations department, Daria continues to leverage her insights and knowledge to enhance the customer journey, care, and support, ensuring a seamless experience for all. Her commitment to internal advocacy underscores her genuine connection to Payoneer's core values.
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I think I align most with acting as our customers partner on the inside. Again, I came from PR, which is payment review, so I really had that sense of noticing what the customers are doing and be able to advocate for them. And in my new role in LDQ, I can still bring that forward with knowledge.