How does your team support learning and growth?
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PayoneerDaria Frauenfelder, a QA & Training Specialist at Payoneer’s New York office, plays a pivotal role in bridging knowledge gaps within the Operations department. Her involvement with both the local Ops team and the global LDQ team emphasizes her commitment to fostering a culture of continuous learning. By maintaining close connections with team representatives, she ensures that training and development are tailored to meet specific needs, enhancing the overall customer journey, care, and support.
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My local team here is Ops, but my global team is LDQ, so actually one of the main functions we do is learning and being able to be really close with the reps here has allowed me to see our knowledge gaps and be able to fill them on a much more granular level.
